TERMS AND CONDITIONS
All PAWUAMBA® products involve 100% handmade processes so there are variations in size and color between each piece.
RETURNS AND EXCHANGES
We do not accept returns but we do accept exchanges, which must be made within 5 calendar days after the purchase, all expenses generated by the exchange will be paid by the customer. For the exchange to be effective, the product must be in the same conditions in which it was sent to the customer.
If the customer receives the products purchased on the site in bad condition, must send an email to: email@example.com within 24 hours, including a photograph of the product and a description of the damage it contains, so that PAWUAMBA® staff can contact the customer.
The pieces shown in the online store will be ready to be shipped after payment has been made.
In case there is a change in the availability of the product after the customer has made a purchase, the staff of the brand will contact the customer, to provide the option to postpone the delivery or make the refund for the full amount within a maximum period of 15 working days.
The prices on the website are in Mexican pesos and include VAT.
PAWUAMBA® reserves the right to change prices at any time and without prior notice.
The following payment methods are accepted: American Express, MasterCard, Visa and Paypal.
The customer will be able to modify or cancel the order, within the first 12 hours after having made the payment, by sending an email to: firstname.lastname@example.org
SHIPPING AND FEES
The service of national and international shipments is done with an external service, so PAWUAMBA® is not responsible for any delays or problems that may be attributable to the parcel services used, although at all time will be followed up and support to the customer in the successful receipt of your shipment.
The Customer will be responsible for the shipping address provided through the website, is responsible for providing correct and complete data; address where PAWUAMBA® will send the order.
The cost of shipping to all of Mexico is $59 mxn, in standard mode. All shipments within the Mexican Republic may take from 3 to 5 business days to arrive, depending on the delivery time of the courier.
In the extended zones (zones defined by the courier company that are distant zones outside the daily delivery coverage) the estimated delivery time is 7 to 8 business days.
The cost of international shipping is detailed in the Payment section before finalizing the purchase, it must be accepted and paid by the Customer as part of the total cost of the order.
Import taxes are to be paid by the Customer. (*If applicable).
The contracted courier will be responsible for the collection of import taxes requested by customs clearance for the release of the shipment.